More
and more people are managing their finances via the Internet nowadays because
of the ease and convenience it affords. However, there are drawbacks to every technological
advance, and in the case of online banking, the threat of experiencing a
security breach is real. Large banks like Chase and Citibank, as well as
smaller regional banks, have been the subjects of security breaches that have
cost them millions of dollars to remedy and have shaken customer confidence.
While
the security situation is serious, there are some common-sense precautions,
online banking customers can reduce the chances of their financial data being
stolen. In addition, banks and other financial institutions are constantly
improving online banking technology to improve the security of their customers’
information.
Bank Security
Bank
fraud has always been an issue, even before the Internet Age, but new
technology has enabled scam artists to access networks and sensitive
information at a higher rate than ever before.
Current
technology helps to alert the bank to fraud before major damage is done and
often prevents it from happening in the first place. For example, sophisticated
telecommunications advances in the last decade have given banks the ability to
immediately shut down a compromised debit or credit card. Banks are also
becoming more adept at thoroughly investigating potential fraud and resolving
disputed transactions quickly.
Online Banking
Most
people have heard about Internet-only banks that have no brick-and-mortar
locations. These banks market themselves as a great alternative to traditional
banks, enticing consumers with generous sign-up offers and low fees. Although
most Internet banks are legitimate and provide great service at a low cost, customers
should make sure they are dealing with a legitimate bank before trusting them
with personal information or money.
Of
course, traditional banks have also jumped on the online banking trend and now offer
a wide range of services to help customers avoid the need to visit their local
branch. One of the most popular online-banking features—the ability to remotely
make a deposit—allows customers to deposit a paper check by simply taking a
picture of it. Bank customers can also perform transfers online and use services
like PopMoney and Chase QuickPay to send money to other people straight from their
smartphone.
However,
once a customer begins accessing their banking information online, there are
some basic yet important steps they should take to safeguard their financial
information. First, people should make sure they are accessing their bank’s
website over a secure Internet connection, preferably from their home or
another closed network. While it may be tempting to access one’s online banking
while sitting in the airport or a local coffee shop, this is not the most
secure method and theoretically it can expose private information to any
seasoned hacker. Also, online banking customers need to check their accounts on
a regular basis so that they can quickly spot any fraudulent charges.
Using Your Smartphone or Tablet for Banking
People
should always use caution when accessing their financial information on their smartphone
or tablet. While it can be tempting to check one’s account balances while
waiting in line at the store, this is a bad idea. Aside from prying eyes that
may be able to see passwords and balance information, some fraudsters frequent
retail stores for the sole purpose of stealing the information of unsuspecting
shoppers.
If online
banking customers own a phone that has Near Field Communication (NFC), they
should be extra cautious, because this technology is a scammer’s dream. Thieves
have figured out a way to access NFC communication on a nearby device, thereby enabling
them to steal personal data. If a person uses phone-based payment methods like
Apple Pay or Android Pay—both of which store credit card information—nearby scammers
can access it. Again, monitoring one’s transactions and even enabling
e-receipts and notifications from the card issuer can help customers stay on
top of any suspicious card activity.
Online banking technology
has indisputably made people’s lives easier. But, while the technology behind
this phenomenon continues to evolve, it is wise to stay alert and be diligent
about protecting all passwords and private information. Only by protecting
their information can people make the most of modern banking technology.
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